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Where, when and how


Where, when and how

Level 2, 1292 Hay Street, West Perth.

We are in West Perth, at the corner of Hay and Outram Streets, just a few steps from stop no. 17 of the red CAT bus service and not far from the City West and Leederville train stops (Fremantle and Joondalup lines, respectively).

Parking bays are available on adjacent streets and on Mayfair Street multi-level car parks.



From 8th June 2020, our opening hours are as indicated below.

All enquiries and requests of consular services need be sent via our dedicated e-F O R M, also available from the home page of this website. The form is an essential part of the procedure to provide the requested service and is aimed at substantially reducing the time spent at the counter.

Our form can be equally used from a PC, a tablet or a smartphone.

As instructed in the form, each request needs to be integrated with all supporting documents, as prompted by the wizard and as per service requested. Users will then be contacted to arrange a follow up.

Should a PC and/or a scanner not be available, please avoid attaching photographs of documents. Users are strongly recommended to use a scanner-emulating app for tablet or smartphone. Alternatively, documents can be sent via the built in Take Photo function.

All applicants are advised to follow the wizard's prompts and to avoid uploading the same file twice in the same form.




(by appointment only)



(only for services not requiring an appointment)


 (by appointment only)



 (only for services not requiring an appointment)


(by appointment only)



 Monday 12-13
 Tuesday  9-10
 Wednesday  12-13
 Thursday 9-10
 Friday 12-13



In the year 2020 we will be closed on the following days:

Wednesday   1st January New Year's Day
Monday 27th January     Australia Day
Monday 2nd March Labour Day
Friday 10th April             Good Friday
Monday        13th April          Easter Monday 
Saturday 25th April ANZAC Day
Monday 1st June Western Australia Day
Tuesday 2nd June              Italy's National Day
Monday        28th September    Queen's Birthday 
Friday 25th December Christmas Day
Saturday 26th December Boxing Day


  • The best way to get in touch with us is online, through our e-form. For optimal assistance, applicants need to follow the wizard and attach the documents required. Should a PC and/or a scanner not be available, please avoid attaching photographs. Users are strongly recommended to use a scanner-emulating app for tablet or smartphone.
  • For all ordinary matters, our phone no. is +61-8-9322 4500 (only in the hours indicated above). Should any call remain unanswered (including after hours), we strongly recommend all users to head to the corresponding pages of this website, where most frequent issues are already covered. For further assistance please use our e-form.
  • In case of emergency, our phone no. is (+61) 04 0889 9466 (no SMS, no MMS, no WhatsApp), to be used only in case of serious emergencies occurred after hours, during week-ends or public holidays (at this number we do not provide information on standard consular services or visa applications).
  • Our postal address is P.O. Box 1894, West Perth WA 6872
  • Email:
  • PEC: (can only receive messages from certified mailboxes)
  • Fax: +61-8-9322 9911